Refund & Cancellation Policy

Last updated: 15 October 2026

We want every client to be satisfied with our work. Because all our Services are digital, labour-based services (not physical goods), refunds are handled as described below. This policy forms part of our Terms of Service.

1. One-time projects (setup, audit, design and similar fixed-price services)

• Before work has started: you may cancel and receive a 100% refund. Work is considered started once we have received your brief and account access and have begun the project (we will confirm the start date by email).
• After work has started but before delivery: you may cancel; we refund the unused portion of the fee, deducting a pro-rata amount for the work completed to date (minimum 25% of the project fee once work has started).
• After delivery: fees for completed and delivered work are non-refundable. If a deliverable does not match the scope described on the service page, tell us within 14 days of delivery and we will correct it free of charge. If we cannot correct a material defect, we will refund the affected part of the fee.

2. Monthly management plans

• You can cancel at any time from your account or by email; cancellation takes effect at the end of the current billing period and no further charges are made. There are no cancellation fees or minimum terms.
• First month: if you cancel within the first 14 days of your first billing period and we have not yet launched or materially optimised your campaigns, we refund the first monthly fee in full.
• Fees for billing periods in which services were already provided are non-refundable. We do not pro-rate partial months after work has been performed.
• Revenue-share amounts are calculated on actual attributed revenue for the period and are non-refundable.

3. Cases where a refund is always issued

• We cannot deliver the Service for reasons attributable to us.
• You were charged more than once for the same order, or charged after a confirmed cancellation.
• We cancel your order (for example because your product category cannot be advertised on the platform).

4. Cases not covered by a refund

• Advertising spend paid to Google, Meta or other platforms (this is paid by you directly to the platform and never passes through us).
• Dissatisfaction with campaign results such as sales, ROAS or lead volume, which depend on factors outside our control (see Terms, Section 7).
• Delays or non-delivery caused by missing account access, missing brief, late feedback, or platform suspensions resulting from your products, website or account history.
• Change of mind after a deliverable has been delivered and accepted.

5. How to request a refund or cancel

1. Email [email protected] from the address used for the order (or use the Contact page). Include your order number and the reason for the request.
2. We acknowledge every request within 1 business day and make a decision within 5 business days.
3. Approved refunds are returned to the original payment method within 5–10 business days (bank processing times may vary).

6. Chargebacks

Please contact us before opening a dispute with your bank — almost every issue can be resolved faster directly with us. We respond to every enquiry within one business day.

7. Contact

Individual Entrepreneur Dennis Yildiz (ID 305878299), Z. Phaliashvili St. N41, Tbilisi, Georgia · US office: PPC Ads LLC, 1021 East Lincolnway, Suite 9234, Cheyenne, WY 82001, USA · [email protected] · +1 (307) 996-8555